All refunds and returns are dealt with and decided on a case by case basis, but the following outline our policies and procedures to ensure a smooth process should a refund or return be deemed necessary.
Due to the organic nature of most of our products (including flowers, flower arrangements and plants), time is of the essence in establishing what may have gone wrong. It is therefore essential that you contact us within 72 hours of delivery if you have any cause for concern with regards to the quality or condition of the flowers received. This allows us to diagnose the potential issue and assess an offer of replacement.
After with your concerns, you will be asked to provide a photo of the flowers so that we can assess what might have gone wrong.
We are unable to provide refunds for delivery if you have provided incorrect delivery details. If you provide incorrect details and a subsequent re-delivery is required,
In the case of a replacement arrangement being issued, we may request for the original order to be returned, to assess what may have gone wrong. This will be picked up at the same time as the replacement delivery is delivered
Refunds will be processed back into the account you placed the order with. For example, if you placed the order using credit card, we will refund it back to your credit card. If you placed the order via Paypal we will refund it back into your Paypal account. Once a refund has been processed it take up to four working days for the refund to appear in your account.